Privacy Policy

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 *Compliance with local, state, and federal laws is the responsibility of the customer purchasing.  Customers who purchase our merchandise are responsible to make sure each self-defense item is legal in their State. 

*Our self-defense items are for individuals 18 years of age or older.

 * Stun Gun Policy:

 Stun guns will ONLY be shipped within the United States & Puerto Rico.

 Stun guns CAN NOT BE SHIPPED to the following locations: Hawaii, Rhode Island, Illinois, Massachusetts, Michigan, and Wisconsin.

 *Pepper Spray Policy: Pepper spray CAN NOT BE SHIPPED to New York, Massachusetts, Washington D.C., Hawaii, Alaska, and internationally. If a customer purchases a self-defense keychain outside of the U>S> or in New York, Massachusetts, Washington DC, Hawaii, or Alaska; we will send you your self-defense keychain without the pepper spray. 

DISCLAIMER: Secretly Safe or anyone associated with this company/site, are not responsible for any injuries sustained from any of our self-defense Tools.

 Our tools are solely for self-defense purposes only.

 *Collecting of personal information while visiting our site: Secretly Safe may collect information about your device, your interaction while on the Site, and information necessary to process your purchases. There may be additional information collected if you contact the US for customer support. In our privacy policy, we refer to any information that can uniquely identify an individual as "Personal information". 

*DAMAGES AND ISSUES: Please inspect your purchase immediately and carefully to be sure it is what you ordered and in working condition. If by some chance the item is defective, damaged, or you received the wrong item, contact us immediately so we can rightify the situation. 

*Return PolicyTher are no returns unless you have been sent the wrong item or the item is damaged. 

You may always contact us through email with any return questions. 

Exceptions / Non-Reuturnable Items: Certain items can not be returned such as plants, live animals, food, and perishables items. Nor can custom orders, such as those personalized with a name or something of that sort. 

We are sorry to say we can not accept returns on gift cards or sale items. 

If you email and we approve your refund you shipped back to us, we will notify you within 2 business days stating so. Your purchase will be refunded on the original payment method by which you purchased your item. Please remember that your refund could take up to 10 days depending upon your credit card company and or bank. Thank you for your patience. 

*Shipping Policy: We ( Secretly Safe) are not responsible for any lost or damaged packages after we ship your purchase. 

Processing time: All orders are made, packed, and shipped in 2 to 3 business days. (Monday - Friday are considered business days unless there is a legal holiday falling on that date.)

*Shipping Time Frame: At this time all items are shipped via USPS. 

USPS First Class Mail is typically 3-5 business days.

USPS Priority Mail is typically 1 to 3 business days depending on location.